Home » Reseller Guides » Reseller Control Panel Guide » Setting your Personal Information

Email Preferences

Dotted Ventures allows you to set Mail Preferences for yourself and your Customers.

Example:

If you are not using our billing system for collection of payments, you can switch off all the mails associated with the billing system.

To Set your Mail Preferences

  1. Login to your Reseller Control Panel. 1

  2. In the Menu, point to Settings and click Mail Preferences.

  3. Here you have 2 options:

    1. Disable all Mails sent by the system to either Yourself and/or your Customers: To disable relay of mails, select the Do not send ANY mail to me/my Customers checkbox.

      Note

      • Disabling all system mails sent to your Customers is not recommended, unless you plan to send similar emails to your Customers outside the system.

      • Selecting this option would disable all mails sent by the system to you/your Customers.

      • Upon selecting the Do not send ANY mail to me checkbox, the Set Specific Mail Preferences for myself link would disappear, as you have chosen to disable all mails that the system sends to you.

      • Upon selecting the Do not send ANY mail to my Customers checkbox, the Set Specific Mail Preferences for my Customers link would disappear, as you have chosen to disable all mails that the system sends to your Customers.

    2. Individually select which Mails should be sent by the system to either Yourself and/or your Customers: Click either the Set Specific Mail Preferences for myself or Set Specific Mail Preferences for my Customers link. This would present you with a list of mails sent by the system. You can select which mails should be sent to you/your Customers and disable the remaining mails. From the drop-down Menu on the top of the page, you may set the Email Preferences for self/Customer to:

      • Send Mails to myself/my Customers based on my Custom Preferences: When this option is selected, you may set the preference to Yes or No for individual mails.

      • Send ALL mails below to myself/my Customers: This will ensure that all mails are sent by the system.

      • DO NOT send any of the below mails to myself/my Customers: This disables sending all mails to yourself/Customers. Upon selecting this option, you don't have to individually set the preference to No for the mails individually.

      After making appropriate selections, you can save the changes by clicking the Submit Changes button.

Note

  • There are certain compulsory mails which are sent by the system to you and your Customers, irrespective of the Mail Preferences set by you or your Customers:

    • Mails sent to you:

      • Mails related to Spam Complaints

      • Control Panel Password Retrieval/Modification/Expiry Mails

      • Sub-Reseller Sign-up related Mails

    • Mails sent to your Customers:

      • Mails related to Spam Complaints

      • .IN Domain Name Renewal Reminder Mails

    • Mails sent to the Registrant Contact of the domain name:

  • Your Customers can set their own preferences from within their respective Customer Control Panel through the Settings -> Mail Preferences menu.

    The system would check your as well as your Customer's preferences and send mails accordingly to your Customers:

    • If you have set the Mail Preference to No for a particular email, the option to set preference for this mail would not be available to your Customers under their Control Panel. This mail would never be sent to any of your Customers.

    • If you have set the Mail Preference to Yes and a Customer under you has also set the Mail Preference to Yes for that particular mail, then the mail would be delivered to this Customer.

    • If you have set the Mail Preference to Yes and a Customer under you has set the Mail Preference to No for that particular mail, then the mail would not be delivered to that Customer. Thus, in this circumstance the preference set by the Customer will override the preference set by you.

  • There are certain mails sent to you and your Customers which are not compulsory mails. However, these mails can not be enabled/disabled from the Set Specific Mail Preferences for myself/my Customers section.

    To have these enabled/disabled you need to enable/disable all mails sent to you/your Customers by clicking the Do not send ANY mail to me/my Customers check box in the Email Preferences page:

    • Mails sent to you:

      • Payment related Mails

      • Payment Gateways related Mails

      • Refund Request related Mails

      • Bulk Action related Mails

      • Product Addition/Modification/Renewal/Deletion related Mails

      • Domain Name Restoration Mails

    • Mails sent to your Customers:

      • Payment related Mails

      • Refund Request related Mails

      • Bulk Action related Mails

      • Product Addition/Modification/Renewal/Deletion related Mails

      • Domain Name Restoration Mails

  1. 1. Login instructions