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Moving or Pushing a Website Builder Order from one Customer Control Panel to another

You can move a Website Builder Order along with all other related Products and Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel, search for the Website Builder Order and proceed to the Order Details view. 1

    Note

    If the Website Builder (Web Services) Order is Suspended, you will have to first get it Unsuspended before proceeding further.

    Additional Information

    For Resellers: Unsuspending a Web Services Order

  2. Click Move Services on the top right-hand side of the screen, to initiate the process.

  3. Here, you would have to mention the following details:

    • New Customer's Id: The Customer Id is a unique number associated with a Customer's Profile. If you do not know the Customer Id of the new Account, you can find it by clicking the icon at the top right corner within the new Customer Control Panel.

    • New Customer's username: Mention the Customer Username (Email Address) of the Customer Account where you wish to move the Multi Domain Hosting Order.

    Note

    • If you are moving the Website Builder (Web Services) Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer Id and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer Id you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer Id you specified are incorrect:

        Attention

        Invalid Customer

  4. Click the Move services to other Customer button.

  5. Confirm that the Customer Account to which you are moving this Website Builder (Web Services) Order, is the one you really intend to and click the Confirm and Move button.

Note
Attention

  • You may encounter an error while attempting to Move Services for a Website Builder (Web Services) Order, if:

    • One or more Services for this domain name are currently being processed.

    • There is a Pending Invoice for any Service associated with this domain name.

    • There are one or more Services under another Customer of this [new] Reseller.

      Example: You have purchased Website Builder for yourdomainname.com through your Customer Control Panel with Dotted Ventures and have registered the Domain Name yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Domain Registration Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

    • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

    In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

    1. wait for the processing to complete, or

    2. Cancel any Pending process.

  • You will encounter the following error message, if the status of this Website Builder Order or any other service related to this Order is Inactive (under process) or Suspended. You will also encounter this error if the associated Domain Registration Order is under Pending Delete Restorable status:

    Attention

    Invalid Order Status

  • For Resellers:

    • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Website Builder Order is being moved) has not signed for the Website Builder Service:

      Reseller has not signed up for this Product - Website Builder. So, we can't complete your request

      In this case, the [new] Reseller need to sign up for the Website Builder Service before the Website Builder Order can be moved.

    • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Website Builder Order is being moved) is not offering any Plans for the Website Builder Service:

      Order can't be moved

      In this case, the [new] Reseller needs to create a Plan like the one a particular Website Builder Order is under before the Website Builder Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a Website Builder Order to a deleted Customer's Account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Website Builder Order away from the current Customer, you will have to add / create the new Customer Account.

Note

For Resellers: If the new Reseller is not offering a Plan like the one a particular Website Builder Order is under, then to facilitate the Move, the old Plan would be created under the new Reseller but it's status would be set as No New Orders.

  1. 1. Instructions for Searching and Managing Website Builder Orders